Refunds and reversals. No hidden math.

1. Read the checkout and program terms

Each Brand plan, Affiliate plan, program, activation, product, or optional service may have specific pricing, cancellation, refund, commission, and attribution terms. Those terms are shown before payment or participation and control when they are more specific than this general policy. Nothing here limits non-waivable rights under applicable law.

2. Brand plan and platform-service purchases

• Duplicate, unauthorized, or technical-error charges: contact support promptly. Verified errors are corrected or refunded.
• Unused one-time Brand plan packs: a refund may be requested within seven calendar days after purchase if no included activation, credit, premium workflow, or materially consumed service has been used.
• Partially used packs: generally non-refundable because access and capacity were made available, but Crown Affiliates may issue a proportional credit or refund for a confirmed platform failure.
• Affiliate subscriptions: cancellation stops future renewal. Access continues through the paid period. Started billing periods are generally non-refundable except for duplicate, unauthorized, or confirmed service-failure charges.
• Optional custom or delivered services: research, content, creative, campaign, implementation, or other work already performed is non-refundable to the extent completed unless the written order says otherwise.

3. Scheduled partnership activations

When an activation uses the platform's scheduled appointment workflow, the default cancellation tiers are:

• More than 24 hours before the scheduled time: full refund of the eligible activation charge.
• 12 to 24 hours before: 50% refund of the eligible activation charge.
• Less than 12 hours before: no refund unless the Brand or Affiliate receiving payment cancels, the platform fails, or an emergency exception is approved.
• Before payment capture: no refund is needed because no settled charge occurred.

A program may disclose different deliverable or campaign cancellation terms before acceptance. If the paid party cancels or fails to deliver an approved activation, the payer is generally eligible for a full refund or replacement, subject to evidence and any completed portion of a larger order.

4. How refunds are returned

Refunds normally return to the original payment method. A commission-wallet credit is used only when the user expressly chooses it or when the transaction was funded from that wallet. Provider posting time commonly takes several business days and may vary by bank, country, currency, or payment method. A platform status of "refunded" means Crown Affiliates sent or recorded the refund; it does not control the receiving institution's posting time.

5. Affiliate commission states

• Estimated: a projected amount based on current program terms; not a balance.
• Pending: a tracked conversion awaiting provider settlement, delivery, return-window, fraud, duplicate, or compliance review.
• Available: a commission entry that passed current release conditions and may count toward a payout request.
• Paid: a payout was dispatched or recorded through the selected method.
• Reversed: all or part of a prior entry was removed because the underlying conversion did not remain eligible.

The current default pending period is 14 days. Programs may use a longer disclosed period. Pending amounts are not guaranteed earnings and are not eligible for payout.

6. Commission reversals and offsets

A commission may be reversed or adjusted for a customer refund, return, chargeback, duplicate or self-referral, cancelled order, non-payment, invalid traffic, prohibited promotion, unsupported claim, attribution error, program exclusion, fraud, provider correction, or other disclosed ineligibility. When an ineligible amount was already paid, Crown Affiliates may offset it against future commissions or request repayment, subject to applicable law and evidence.

7. Affiliate payouts

The current default payout threshold is USD 100.00. Payouts may also require verified identity, completed tax information, an approved payout method, no unresolved risk hold, and an available balance. Provider fees, currency conversion, tax withholding, reserves, and method-specific timing may apply when disclosed.

A payout request is not a promise of same-day settlement. Crown Affiliates may pause a payout to reconcile evidence, protect users, meet provider or legal requirements, investigate suspicious activity, or correct an error. No autonomous or arbitrary payout authority is created by this policy.

8. How to request review

Use the transaction, activation, or support record when available, or contact contact@crownthrive.com. Include the account email, transaction or program ID, amount, date, requested resolution, and relevant evidence. We may request additional verification. Chargebacks filed before giving the platform a reasonable opportunity to review may delay resolution but do not waive legal rights.